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Member Relations & Office Coordinator

Join our team!

The Home Builders Association of Fargo-Moorhead is seeking a member relations & office coordinator. If you are a people person who enjoys a bustling atmosphere and never a dull moment, check out this opportunity in our small office with a fun, flexible environment.

We’re looking for an adaptable, friendly, tech-savvy multi-tasker to serve as the first point of contact for the membership and the public. Your goal is to provide a positive experience for those visiting, calling or engaging with the HBA of F-M, the Home Builders Care of F-M Foundation and the F-M Home Builders Health Plan and Trust. You’ll also provide detail-driven sales and administrative support to the members and staff.

The member relations & office coordinator position is full-time and includes a comprehensive benefits package including health insurance and retirement.

For more information on the HBA of F-M, Home Builders Care of F-M Foundation and our events, visit hbafm.com and hbcfm.com.

To apply: email your cover letter and resume to kristam@hbafm.com.

Or mail it to:

  • Home Builders Association of Fargo-Moorhead
  • Attention: Executive Vice President
  • 1802 32nd Ave. S.
  • Fargo, ND 58103

No phone calls please! Deadline to apply is 4:30 p.m., Friday, Dec. 3. 

HBA of F-M Vision Statement:

Nurture a thriving, innovative and diverse housing industry in our community.


Job Details

Essential Duties:

Member Relations & Sales Support

Assist members in using association management software to maintain their records, pay invoices and register for events.

Manage and update member records in association management software a continual basis, ensuring style consistency in public-facing online member directory.

Track and invoice additional member directory business categories chosen by members for their directory listings.

Assist with online member directory enhanced listings sales, invoicing and gathering creative.

Verify licensing status for all builder members upon membership renewal and for all Parade of Homes participants.

Keep member records accurate with National Association of Home Builders on a monthly basis by making data entry changes to member records and renewing memberships.

Assist in selling memberships if Business Development Coordinator is not available.

Act as staff liaison between F-M Home Builders Health Plan & Trust participants and Blue Cross Blue Shield of North Dakota service representatives on matters related to member health insurance inquiries. Keep records up-to-date regarding the participating members and their signed Participation Agreements.

Assist in the coordination and preparation of assigned logistics for association events.

  • Home & Garden Show and Parade of Homes: Solicit, verify, track and file proof of insurance forms for all participants.
  • Member Meetings: Coordinate registration and invoicing of attendees. 
  • Education Sessions: Assist with registrations and event coordination.

Assist in digital and print communications to association members and the public.

  • Manage the job bank by assisting members in utilizing association management software and posting member company openings on websites and social media.
  • Proofing and editing for all departments’ projects (public event magazines, association blog content, emails, event registration forms, sponsorship/advertising collateral, scholarship forms, etc.).
  • Write member features content for blog, etc. and assist in updating websites and social media related to members and events.
  • Assist in preparing building permit report data as needed.
  • Assist all staff members with mailings and preparation of materials for meetings and events.

Work toward goals set by the current strategic plan.

Coordinate purchasing all gifts and promotional materials (including HBA clothing, awards and director gifts).

Monitor obituaries and announcements for those relating to members and coordinate delivery of flowers, cards, etc., in a timely manner.

 Office & Administrative

Answer the telephone, managing phone inquiries and the phone system voice mail.

Maintain lead role in upkeep of building maintenance, following up until service calls are completed.

Maintain a neat and organized office, including operation and maintenance of office equipment, conference rooms, kitchens and recycling. 

Order and stock office supplies and product orders (copy paper, paper products, groceries).

Manage vendor contracts such as office equipment leases, telephone and internet service, lawn care and snow removal, etc.

Assist in maintaining compliance by managing insurance policies and required Secretary of State filings.

Participate in office internal controls by opening the mail daily, recording all incoming and outgoing checks, recording deposits and taking them to the bank.

Assist the CEO with:

  • Coordinating and confirming all Executive Committee and HBA Board of Directors’ meetings and logistics.
  • Arranging travel for directors and staff encompassing hotel, conference registration and airfare.
  • Scheduling meetings as needed.
  • Maintaining, updating and distributing annually the HBA Board of Directors’ policy manual.

Minimum Qualifications

To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below outline the knowledge, skills, abilities and competencies that are required in this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Associate’s degree or equivalent from two-year college or technical school in communications, business, marketing, or a related discipline or six months to one year related experience and/or training or equivalent combination of education and experience.

Excellent organizational skills and ability to meet deadlines.

Ability to work on multiple projects at once with occasional interruptions and background noise. Show flexibility in switching tasks as priorities change.

When necessary, show willingness and ability to work remotely from other locations to accomplish duties.

Ability to communicate effectively with others (both verbally and in writing) and speak to groups of people. Ability to interact with others in a professional and appropriate manner while delivering superior customer service. 

Ability to write and edit materials with acute attention to detail and follow a style guide.

Proficiency in Microsoft 365 applications including Outlook, Word, Planner and Excel.

Knowledge of Adobe Creative Suite including InDesign, Acrobat and Photoshop is a plus, but not required.

Technological aptitude to learn association management software.

Aptitude to learn other website content management systems like Concrete 5, Flywheel and Wordpress and social media platforms is a plus, but not required.

Ability to work effectively and maintain close working relationships with a diverse group of individuals and volunteers.

Ability to coordinate projects with HBA staff, to work in a teamwork atmosphere, and to communicate regularly with supervisor and other staff about work-related topics. 

Ability to exercise judgment and make decisions independently.

Capable of reporting to work on time prepared to perform duties of the position and willingness to perform duties as workload necessitates.

Ability to carry out the duties of this position with attention to customer service and the mission of the HBA, while adhering to the HBA’s policies, procedures, and values.

Work Environment: While performing the duties of this position, the individual is occasionally exposed to a moderate noise level due to office equipment and co-workers and daily use of computer monitors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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